# Annota - Global BPO Services, Managed IT & AI Operations

> Annota (https://annota.co.ke) is a premier Business Process Outsourcing (BPO) and Managed IT Services company headquartered in Nairobi, Kenya, serving clients across Kenya, the United States (USA), the United Kingdom (UK), Europe, and worldwide.

## Core Capabilities & Regional Services

### 1. BPO Services in Kenya
- **Customer Support Outsourcing**: 24/7 multi-channel support (Email, Live Chat, Phone, Social Media) in fluent English.
- **Back-Office Operations**: Data entry, invoice processing, claim validation, document digitization, and executive assistant pods.
- **E-Commerce & Logistics Support**: Order management, inventory tracking, customer resolution, and return processing.
- **Data Annotation & AI Training**: Computer vision labeling, NLP text annotation, bounding boxes, sentiment analysis, and LLM RLHF alignment.

### 2. Managed IT Services in Kenya
- **24/7 IT Help Desk**: L1-L3 remote technical support for enterprise IT infrastructure and end-user devices.
- **Cloud Administration**: Microsoft 365, Google Workspace, AWS, and Azure cloud management and security hardening.
- **Cyber Security & Compliance**: Real-time threat monitoring, vulnerability audits, GDPR & HIPAA data privacy compliance.
- **Network & System Maintenance**: Continuous monitoring, uptime optimization, and disaster recovery planning.

### 3. BPO Services for USA & UK Enterprises
- **Nearshore & Offshore Dedicated Pods**: Scalable teams (1 to 50+ members) operating in US and UK time zones (EST, PST, GMT, BST).
- **Significant Cost Reduction**: Up to 60% savings on operational overhead without sacrificing SLA quality or English language fluency.
- **ISO-Grade Security**: SOC-2 compliant practices, clean desk policies, encrypted VPN connections, and signed DPAs/NDAs.

## Company Details
- **Legal Entity**: Annota Co. Ltd.
- **Headquarters**: Nairobi, Kenya
- **Target Markets**: Kenya, United States (USA), United Kingdom (UK), Canada, Australia, Global
- **Website**: https://annota.co.ke
- **Contact Email**: sales@annota.co.ke
- **Phone**: +254-731-539-530
- **Primary SLA**: 99.8% Execution Accuracy with 2-hour quote turnaround