Scale Your Business with Dedicated BPO,
AI Data Operations & Managed IT
From customer support and back-office operations to AI data annotation and managed IT, Annota helps businesses reduce operating costs, scale faster, and maintain exceptional quality through dedicated teams built around your business.
Our Core Excellence
We provide the human and technical foundation so you can grow. From customer ops to data labs, we're your silent partner in scale.
BPO Services
Scalable customer support, virtual assistants, and back-office solutions for modern companies.
AI Automation
Custom AI chatbots, sentiment analysis, lead scoring, and workflow automation to boost efficiency.
Web Development
Corporate websites, e-commerce stores, and custom portals built for performance.
Digital Marketing
SEO, Google Ads, and reputation management to scale your online presence.
Managed IT
Help desk, cyber security, and Microsoft 365 administration for secure operations.
Why High-Growth Companies Choose
Annota Over Traditional BPOs
Legacy BPO providers are slow, rigid, and expensive. Annota combines startup speed, AI automation, and top-tier African talent to give you an unbeatable operational edge.
Deploy Dedicated Pods in 7 Days
Traditional BPOs take 2-3 months to hire and train. We deploy fully vetted, university-educated operational or IT teams integrated into your Slack, Jira, and CRM in just one week.
AI-Augmented Human Efficiency
We don’t just staff seats; we optimize workflows. Our teams use custom AI automation agents for ticket routing, data prep, and quality assurance, cutting error rates and turnaround times drastically.
7-Day Free Operational Trial
Test our execution with zero financial commitment. Experience our team handling your live back-office, IT helpdesk, or customer support tasks for 7 days before signing a contract.
Enterprise Security & Real-Time Metrics
Track team performance through your dedicated client portal with real-time throughput metrics. Every workflow adheres to strict SOC-2, GDPR, and HIPAA data privacy protocols.
Ready to replace operational headaches with effortless scale?
Join dozens of fast-scaling companies leveraging Annota for customer support, back-office administration, data annotation, and 24/7 Managed IT support.
Why Global Leaders Choose Annota
Founder-Led & Responsive
Direct access to leadership and a team that cares as much about your brand as you do.
Global Delivery
Strategic operations in Nairobi, Kenya providing elite talent at scale.
40%+ Cost Savings
Dramatically reduce operational overhead compared to in-house onshore teams.
Technical Mastery
Deep expertise in AI, automation, and Managed IT along with BPO excellence.
Flexible Engagement
Monthly retainers or project-based models that scale up or down with your needs.
7-Day Free Trial
Qualified clients can test our services for one week, risk-free. No strings attached.
Ready to scale faster?
Join 50+ companies who have transformed their operations with Annota.
Expertise Across Industries
Every sector has unique challenges. We provide tailored operational and growth solutions that align with your industry standards.
Healthcare & Dental
HIPAA-compliant data labeling and technical support for providers.
Legal Services
Legal research, document processing, and virtual assistant support.
Real Estate
Lead qualification, appointment scheduling, and back-office management.
Financial Services
Data entry, billing, collections, and outsourced customer support.
Insurance
Claims processing, customer inquiries, and data verification.
Construction
Lead generation, estimator support, and project coordination.
Home Services
HVAC, plumbing, and roofing dispatching and appointment booking.
E-commerce & Retail
Order processing, catalog management, and multi-channel support.
Logistics
Fleet tracking, route optimization assistance, and dispatching.
Education
Student support, enrollment assistance, and administrative tasks.
Technology & SaaS
Technical support, lead routing, and RLHF for model development.
Public Sector
Digital transformation, data entry, and community support solutions.
BPO & Operational Subscriptions
Flexible, high-impact operations without the hiring headache
Scale your back-office, financial management, and AI workflows with predictable, high-performance team subscriptions. No long recruiting cycles, no overhead, and guaranteed SLAs tailored to your exact operational velocity.
Basic
Solo founders & very small teams
$723/mo billed annually ($8,670/yr)
Essential administrative, data, and back-office management to keep day-to-day operations running smoothly.
What's Included:
Data entry & annotation prep
Accurate record processing and dataset organization
Email & calendar management
Inbox triage, executive scheduling & meeting coordination
Document creation & management
Templates, reports, SOPs & digital filings
Records & file organization
Structured cloud storage & index maintenance
Weekly summary report
Detailed task log & weekly output metrics
Single point of contact
Dedicated Account Lead for seamless communication
Standard
Small teams needing financial & ops support
$1,658/mo billed annually ($19,890/yr)
Comprehensive financial bookkeeping, invoicing, AR/AP, and expanded operational admin for growing teams.
What's Included:
- Everything in Basic, plus:
Bookkeeping (monthly close)
Full ledger reconciliation & monthly financial statements
Invoicing & AR follow-up
Customer billing, payment reminders & collections
Accounts payable & expense tracking
Vendor invoice processing & receipt categorization
Bank & card reconciliation
Discrepancy audit & cash flow monitoring
Year-end prep for your CPA
Organized tax workpapers & financial audit packages
Professional
Growing teams with employees & AI workflows
$3,358/mo billed annually ($40,290/yr)
Full-scale operational outsourcing, payroll administration, HR management, and AI workflow integration.
What's Included:
- Everything in Standard, plus:
Bi-weekly or monthly payroll admin
Accurate tax compliance, direct deposit & paystub prep
Monthly financial & SLA reporting
In-depth KPI dashboards & executive performance reviews
HR administration & onboarding
Offer letters, employee onboarding & offboarding
Employee records & PTO tracking
Centralized personnel files & leave management
AI automation & workflow tuning
Custom AI agent oversight & process optimization
Custom Pod
Dedicated BPO pods & high-volume scaling
annual contracts available, ask your Account Manager
Tailored full-time BPO pods, multi-shift customer support, specialized data annotation, and HIPAA/GDPR security.
What's Included:
Dedicated full-time BPO pods
Hand-selected talent aligned to your brand voice
24/7/365 omnichannel support
Phone, email, live chat, and social media coverage
Specialized AI dataset annotation
Computer vision, NLP, RLHF & medical data labeling
Dedicated Operations Manager
Daily quality assurance audits & continuous training
Custom HIPAA & GDPR environments
Encrypted workstations, air-gapped security & BAAs
Flexible seat scaling
Add seats or adjust capacity with 30 days notice
7-Day Free Process Audit & SLA Guarantee
Want to test our team or AI workflow capabilities before committing to a plan? Request a 7-day risk-free pilot.
Frequently Asked Questions
Everything you need to know about partnering with Annota for your business growth.
Ready to
Scale?
Contact our growth team to design a customized operational roadmap, capacity model, or AI automation pilot with guaranteed SLAs.
Direct Sales & Inquiries
sales@annota.co.ke24/7 Operations Hotline
+254 731 539 530Global Operations Hub
Nairobi, Kenya
Request Custom Proposal & Audit
Fill out your project parameters below to receive a direct response and capacity model from our leadership team.